Apologies for the issues you've had with TV Go, we're currently looking into the cause of the issue in more detail. I'll ask one of the team to pick this up again and get the device reset done for you.
Would you mind just confirming your laptop's operating system and the browser name & version that you're running please?
I cant get my virgin tv go app to work. It keeps asking me to register my device until it registered 3 times and it still doesnt work!! Tried to get in touch with customer service......on the phone for over an hour and still no reply!!! absolutely shocking