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louisebattersby
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Premium Channels issue virgin go

I can watch all non premium channels such as BBC etc. (edit - now does not let me watch any channels) but as soon as I try cinema or BT sport I get 1 sec of video then.....

                NOT AVAILABLE

Sorry - We can't plat this at the moment

I have a 2nd laptop running the same software and I don't have these issues. Is there a setting issue ?

This is on a windows 10 laptop tried edge, explorer and chrome

 

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Serena_C
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Re: Premium Channels issue virgin go

Hi @louisebattersby

 

Thank you for your post regarding the issue you are having with watching Virgin TV Go on your Windows 10 laptop. I'm sorry to hear that you are unable to watch TV Go from this computer.

 

Please can you delete your browsing history and cache then accept the cookies from the website, and see if TV Go works after this?

 

Thanks,

 

Serena

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