Welcome to our Community Forums and thanks for posting.
I am sorry to hear you are having this issue. I have located your account but I am unable to communicate with your equipment as the box is unreachable. Please let me know when it's plugged in so I can run through diagnostics.
@Ayisha_B - The OP is reporting an issue with their TV-Go streaming app, I'm unsure what their STB diagnostics have to do with this? Apologies if your diagnostics are related.
On a general note, and more as an example than answering the query... Sky Sports News is viewable via the TV-Go app & also the Sky Sports one, making a comparison fairly easy. The VM app does stream at a lower resolution than the Sky app - but it's still perfectly good quality for the small screens that these devices have.
I'm not sure on the resolutions though.
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Thanks for the tag @japitts- that's totally my mistake, apologies! I misread as a TV issue instead of TV GO hence me wanting to run diagnostics on the box.
Sorry, you're having this issue with streaming on TV GO @danoid.
Can you please advise which devices you have tried streaming on and the software version? It may be worth deleting and re-installing the app ensuring you're on the latest version to see if this makes any difference.
If the resolution quality is still poor given that you have tried via the app and browser, I may need to raise this with our IT team for you.