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KevC1980
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Message 1 of 23
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Please sign in with your main user account. Sub-accounts cannot sign in.

either that or a message which tells you its not the main profile.....

seesm to be an issue VM side , as I log in fine to MYVM

 

please advise??

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Eck
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Message 2 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

Having same problem. Was supposed to be resolved yesterday but same problem today. All devices showing same fault, Android, IOS and windows 😞

KevC1980
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Message 3 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

I've been reading through and its clear very little is done by the forum team, standard responses and none answers. Also cherry picking response which allows them to look like they are managing the forum but not actually doing anything of substance.

 

If there is a general issue it should be highlighted at the top of the group, and also updated when there is an actual update.

Its quite clear that this is not a user issue, its a network side issue. 

 

 

 

 

 

hatfield
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Message 4 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

I have the same problem in CV8. I can't log into live TV via desktop but can log into Sky Sports using same credentials.

Chris H
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Taylus
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Message 5 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

Am having the same issue since yesterday , is actually anyone answering the questions to this post ?

 

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shamble95
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Message 6 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

I'm also having this problem!
It was working fine last time I used the app - maybe a few months ago.
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steneskog
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Message 7 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

I experience the same problem

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fcjfitz
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Message 8 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

the same problem here, on ipads and main pc.  used to work, but now (first recent attempt at the weekend) it doesn't fails 'properly' with a real sub-account, but also fails with the main account.

and there are several threads with the same problem, and now where are there any genuine solutions... HELP!

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mudplugger
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Message 9 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

Same fault here.   Very frustrating .they need to start issuing credits if I’m not getting full package .

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m2gdh
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Message 10 of 23
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Re: Please sign in with your main user account. Sub-accounts cannot sign in.

I  have had same problem since Sunday.  Area 6

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