on 30-08-2023 19:27
I have set up virgin go on my wife’s iPad so she can watch Sky Arts. I used my login details and it asks for the pin. We’ve only ever had one pin, but it said pin incorrect and another attempt and it is now locked.
Waited the 10 minutes and tried to reset the pin, asked to enter current pin…. Now locked out again….
grrrrrr! This is so frustrating. What can I do?
on 30-08-2023 20:42
The PIN used in the Virgin TV Go app is not necessarily the same as on the TV 360.
The default in the app is 1234. Try this first to see if it works.
Failing this, it can be reset to 1234 then set to anything you want.
Go into settings in the app and then select Parental Controls. You will then have to sign in.
Once signed in, press Change PIN code and then Forgot your PIN? You will then be able to reset the PIN to 1234.
Screenshots of this process:
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on 30-08-2023 21:36
The default pin for the TV boxes is 1234. The default pin for the app is 0000.
Please note of you are a 360 box user then changing the apps pin will also change the 360 pin.
The binfo below is from
https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app
It’s worth noting that watching most Live TV channels with Virgin TV Go is not PIN protected, as channels show content appropriate to watershed times.
Follow the steps below for changing your PIN…
Worried the kids may suss out your PIN? Set up Touch ID or Face ID for Virgin TV Go and unlock age-restricted On Demand shows with your fingerprint or face.