Virgin Media Community

[Stuweb]

I have tried many times to input a password to set up the app ,every one rejected, anyone got round this?

[Chris_W1 · Accepted solution]

Hi Stuweb, thanks for the message and sorry to hear that you are having issues with the password. 

I can see that you have been speaking with Steven and he has raised this with IT. 

They should be in touch soon. 

Chris.

[Stuweb]

Hi 

Any update on my issues  trying to set up my online account?

Regards stuart.

[Zach_R]

Hi @Stuweb,

I do apologise for the wait and ongoing inconvenience being caused here. If you reach back out to my colleague who you were discussing this with via private message, they'll be able to investigate and advise further on this for you.

Thanks,