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martyp
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Parental controls for Sky cinema on TV go

Hi all,

I can't sign in to watch any sky cinema channels. It keeps saying incorrect pin. I got a pin reminder via email and it is what I thought it was. I also have it set to no restrictions as I have no need for parental controls yet it still asks me for a pin?

I have cleared the cache and data for the app and also uninstalled the app and reinstalled it and it makes no difference.

Please can someone advise as everything was fine before with the sky cinema app

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Emily_G
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Re: Parental controls for Sky cinema on TV go

Thanks for the post Martyp.

 

Can we please confirm if you've been able to access this since your post? 

 

Let us know, Emily.

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martyp
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Re: Parental controls for Sky cinema on TV go

Hi Emily,

Yes thanks, I emailed the developer via the play store and got it sorted quickly.

I was very much stuck as mentioned, it could only remind me of my pin and the one in the reminder couldn't be used or accepted to be able to reset it as it required the current one. Seemed bizarre that the one in the reminder email wasn't being accepted and I couldn't change it either.

All sorted now though.

Many thanks

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Emily_G
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Re: Parental controls for Sky cinema on TV go

Thanks for the update and good to hear this was fixed for you.

 

If you have any further queries please don't hesitate to get back in touch.

 

Thanks, Emily.

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