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Parental control

I upgraded my TV, so I could watch sky when I'm at work.  I have tried to watch syfy today and it needed a pin number, I put in the one that I use on my main tv and virgin media box but it said the pin was wrong.  I have tried to change it and it wont let me.

I didn't register a pin when I set up the app as it didn't ask for one.

Any ideas on what to do?

All help is much appreciated 

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Re: Parental control

Hi Annie, 

Welcome to forums and thank you for your post 🙂

When you watch something else other than SYFY, does the pin work then?

thanks,

Zoie

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Re: Parental control


@Annieg62 wrote:

I upgraded my TV, so I could watch sky when I'm at work.  I have tried to watch syfy today and it needed a pin number, I put in the one that I use on my main tv and virgin media box but it said the pin was wrong.  I have tried to change it and it wont let me.

I didn't register a pin when I set up the app as it didn't ask for one.

Any ideas on what to do?

All help is much appreciated 


Try the default one from here as it's different to your TV box PIN when you have a TiVo or V6 box:

https://www.virginmedia.com/help/tv-go-app-settings

**********************************
I work for Virgin Media - but all opinions posted here are my own
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