Virgin Media Community

[robbiejc]

When I try to watch sky sports/movies on the app it tells me that my pin 'is not working' . However they have emailed me telling me that it IS my correct pin! Because it won't accept it I cannot even change it. Any ideas as you have more chance of speaking to the Queen than someone to support you? 

[Natalie_L]

Hi robbiejc, 

Welcome to the Community and thank you for getting in touch. 

I am very sorry to hear you are experiencing issues with the pin when watching Sky via the app. 

Can you please confirm if you have any issues using the pin via the set top box?

Thanks