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PIP keeps crashing while in other apps

I watch the virgin tv go app on an iPad Pro 2020 with iOS version 13.5.1 

while using the PIP in other apps such as procreate, safari, and others it either stops for up to a minute then restarts or crashes. This has been going on for about a week and is frustrating when your trying to watch tv and keep missing several minutes of programming because of the crashing. 
noisii

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Re: PIP keeps crashing while in other apps

Hi noisii,

 

Thank you for your post. I'm sorry to hear about the issue you're having. 

 

Do you get any error messages on the app? 

 

^Martin

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Re: PIP keeps crashing while in other apps

None at all. Sometimes it freezes before it crashes but get no error messages. 

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Re: PIP keeps crashing while in other apps

Hi noisii,

 

Can you confirm if this issue is still ongoing?

 

If so, do you have this issue when streaming over both mobile data and your home WiFi network?

 

Do you also have any other devices that share the same issue?

 

Many thanks,

 

Beth

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Re: PIP keeps crashing while in other apps

Yes the issue is still ongoing. 
I am the only one that multitasks on an iPad.

as I am shielding I only know it happens on my home wifi

noisii

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Re: PIP keeps crashing while in other apps

Hi noisii

Does is happen if you are not on PIP 

Gareth_L

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Re: PIP keeps crashing while in other apps

No only when in PIP

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Re: PIP keeps crashing while in other apps

This is something that we need to go away and ask a few questions about noisii

Let me see if I can get some answers and get back to you 

Gareth_L

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Re: PIP keeps crashing while in other apps

Ok, thanks.

 

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Re: PIP keeps crashing while in other apps

Hi noisii

Sorry for the delay in getting back to you 

I have asked a few questions and sadly not got any further 

PIP has been tried and tested here on an Ipad and android device and its working fine

with no loss of connection 

Can you please try uninstaling the app and re installing it 

Gareth_L

 

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