I've just installed the TV Control App on my fairly new android phone, and logged in (via wi-fi) using the main account username and password. I can see all my recordings, but when I try to play one (Greys Anatomy S16 E1), I get an error message "Out-of-home streaming is not permitted from this Virgin TV Box. Contact Customer Service for further information. Error Code: E=8 V=-1"
My V6 box is hard wired to my Synology router and my SuperHub is in modem mode.
Any idea what the problem is and what if anything can be done about it please?