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TM
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Out Of Home Streaming Not Permitted

Hi,

I've just installed the TV Control App on my fairly new android phone, and logged in (via wi-fi) using the main account username and password. I can see all my recordings, but when I try to play one (Greys Anatomy S16 E1), I get an error message "Out-of-home streaming is not permitted from this Virgin TV Box. Contact Customer Service for further information. Error Code: E=8 V=-1"

My V6 box is hard wired to my Synology router and my SuperHub is in modem mode.

Any idea what the problem is and what if anything can be done about it please?

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Graham_A
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Re: Out Of Home Streaming Not Permitted

Are you actually at home when you get this message, or are you connecting when away from home?

If the latter then the message is accurate.

Recordings can only be streamed in the TV Control app when it is connected to the same network as the V6 box.

Certain recordings can be downloaded in the app to view when away from home.

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Graham

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TM
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Re: Out Of Home Streaming Not Permitted

Maybe I just jumped the gun. My router is telling me that for some reason (fat finger syndrome?), the Virgin TV Box is on a different subnet!?

I'll wait for the wife to go to bed (I dare not attempt this while she's watching telly), fix the reserved IP address and try again.

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TM
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Re: Out Of Home Streaming Not Permitted

Yes, I'm at home. My wi-fi will reach into the garden, but not into my neighbours 🙂

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roy469
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Re: Out Of Home Streaming Not Permitted

Make sure you turn off any VPN on your device. That can give an 'Out of home' message I have discovered.

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