After yesterday’s update to Virgin Go 4.31.0 I cannot watch saved recordings on my 360 box on either iPad or iPhone as I get the error message ‘Only available at home’. The app cannot determine that I am on the same network as my 360 box even though I am (the 360 is on ethernet). Worked before the update. Tired of bug after bug in this software, makes me wonder who is doing testing and qa for it, whoever it is ain’t very good……
Update. This morning with the box in standby I see my list of recordings, I select one that is on a series link and can see the list of partially watched, recorded and planned recordings. I select the first in the list which is a partially watched episode and I get the ‘Connect to TV Box’ dialogue. Clicking the connect to box button I get the spinning circle timer for 30 seconds and then ‘TV box could not be reached’. Go figure how it can find my list of recordings but then cannot play them……
Yes the box has a good stable Ethernet connection to the hub, there are no issues with other devices on the network either. The box was in active start but changing to fast start makes no difference and the same error message appears even when the box is active. Two things for you to consider and explain:
1. This worked before the latest app update, now it doesn’t.
2. The app is clearly communicating with the box as it displays the list of recorded programs and planned recordings but is then unable to play a recording
Sasha, still getting the same error message after restarting box and hub and also get it when I disconnect Ethernet and connect via WiFi. I refer you back to my previous post and the two questions I asked but remain unanswered.
Yes it’s been rebooted. Don’t see how it’s a config issue, see the symptoms. The app can read the saved and planned recordings so it can clearly see the box on the network. This is only an issue since the last app update. I suspect they’ve tweaked security somewhere….. The problem occurs whether on Ethernet or WiFi. Btw no config parameters have been changed, only change is the app update. Go figure.