Hello Team,
I have recently upgraded to the v360 and all is working well, apart from when I try and watch recordings on my iPhone or iPad, even though I am connected to my own WiFi I get the "only available at home" message.
I have seen other posts on the forum for the same issue, as none have been answered and result in a DM I thought i'd start a new post so this can be tracked separately.
For info I have done the following or have the following info...
- I do not use the Superhub wifi, I use a TP Link Deco mesh network.
- The v360 is connected via ethernet to the TP link network, this means it is in the same IP range as the iPad/iPhone. 192.168.1.x for all devices.
- I have rebooted the v360 box.
- I have reinstalled the APPs on my iPad & iPhone.
- When this was previously the TiVo 'TV Control' app it recognised both the iPad/iPhone were on the same network and never had this issue with playback of recordings.
- I can still view the 'Saved' recordings on my iPad/iPhone
- Under 'Devices' in the right hand corner I can see and connect to 'Virgin TV' when I am connected to WiFi.
- However, many times it will say another device is already connected, even if I have just rebooted the box and connected for the first time, however if I disconnect again and reconnect it resolves the issue.
- I have also checked previous threads on this subject and ensured I have carried out any steps recommended which are listed above.
If anyone else can recommend any further troubleshooting steps it would be much appreciated.
Thanks,
Rich.