Thanks for your reply..
I've used the account no and area code from the contract started on the 9th July.. to register and it says I already have an account...
I log into myvirginmedia and I can see my package details.
I was advised to change my username by the customer support so I did this using my Gmail email..
Now I can only log into the TvGo app using my old username and it works.
The TV control app and sky sports app only accept my new username. I log in successfully but either tells me I have no valid account or it is not active..
Why do I have two usernames with the same password?
The contract started on the 9th shows my new address.
I just seem to go around in loops!!!