Hi. I moved house a few weeks ago. Plugged all my boxes etc in the existing socket and called virgin to active my services.. broadband, TV & phone.. these are all working fine..
However my online account is all messed up. I registered, logged in at myvirgin and when I try to log in to thesky sports app or TV control app its tells me my account is not active.. I've tried for 3 weeks explaining to customer service both on phone and live chat and nobody can fix this for me.. just keep getting transferred from one department to another..