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On App device management not allowing me to change devices

Joining in




Joining in

I have tried all the suggestions elsewhere on this forum without success. Keep getting the same message above and very frustrating as cannot use the Virgin Go service at all. Not sure if I have to delete all devices but that isn’t an option the app is giving me 

Hi there @FW0103 


Thank you so much for your post and welcome to the community forums, it's great to have you here. 


I would be more than happy to reset the devices for you so you can register a new device. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.