Virgin Media Community

[Sally26]

I'm unable to watch TV Go, I've cleared cookies and cache and tried the app and through several browsers. It works on my MacBook ok but not on my windows laptop. Very frustrating.

[Zach_R]

Hi @Sally26,

Thank you for your post and welcome to our community forums. We're here to help.
 

I'm really sorry to hear you're having some issues with Virgin TV Go recently. If it's just the one device that's impacted, have you ensured that it's registered? Steps on how to do that are listed here.

Thanks,
 

[Sally26]

Hi, yes it is registered, I had t reregister it after I deleted the cache.

[Zach_R]

Hi @Sally26,

Thank you for confirming. Is this affecting all content that you're trying to watch, or just certain content? Can you also confirm exactly what error message appears and if any error code is also mentioned?

Thanks,