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angmclo
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Not Available - Sorry we can't play this at the moment

Hi, I'm getting this error message again and can't view any channels on my desktop

angmclo_0-1637451578353.png

Can anyone help? When it happened last time I had to clear cache/history each time and re register device but ended up using all my device allocation.

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Hayley_S
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Re: Not Available - Sorry we can't play this at the moment

Hello @angmclo,

 

Welcome back! Thanks for posting.

 

I am sorry to see that this is happening.

 

Please can you tell me what it is that you are trying to use?

 

Many thanks,

Hayley
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george121203
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Re: Not Available - Sorry we can't play this at the moment

I can telly you what they're using I get the same message, here's a screenshot of it on my phone.

In the last 2 weeks this has happened on all of the on demand stuff on vrigin TV go app.

Screenshot_20211221-195734_Virgin TV Go.jpg

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Hayley_S
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Re: Not Available - Sorry we can't play this at the moment

Hello @george121203,

Thank you for showing me this.

Is this happening on more than one show? Are you using the App or the web browser?

Many thanks,

Hayley
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george121203
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Re: Not Available - Sorry we can't play this at the moment

It's happening on all the shows.

And its showing the message on the app, across 3 devices.

 

I'm using the TV go app.

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Alex_RM
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Re: Not Available - Sorry we can't play this at the moment

Thanks for confirming george121203,

 

I'd like to try resetting your devices for you, see if this helps.

 

I've popped you over a private message to get a few more details from you (purple envelope, top right hand corner)

 

Alex_Rm

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