I keep getting ‘No Valid TV account app found ‘on my iPhone and I pad devices . It’s driving me crazy as I have been dealing with Virgin a week now on this . After deleting and reinstalling app several times , checking up IP addresses etc and advising I first noticed it was not working on My TiVo box in November 19 whilst I was away on holiday and wanted to record . The box was changed to a V6 box as one of the operators advised TiVo box no longer supports the app after trying more tests . I lost recordings due to this. This has now been installed and I’m still getting the same message nothing’s changed . All the settings on the box are correct for mobile access etc low power etc not eco. What has me irked to the point of handing the equipment back completely now and finishing up ,is twice today I have called up , spoke with two operators with 20 minute waiting to then be put on hold again after repeating the whole problem again and again and then I was disconnected both times ,another two hours spent on this and no one had called me back despite me asking them to! customer services says it’s included but when I look at my package account on the home page it mentions nothing about it , it say virgin go and connect apps are included which I have no problem using . Given what the error message says it seems virgin need to sort my account but I can’t get through to them they didn’t even talk to me just advised the operator that it’s included ! I’m not impressed with virgin service can anyone else help me before I cancel with them ?
I am sorry to report the Virgin have done nothing after over a month, despite, they say escalating the problem! I have not had one update from them since "escalation" I hope no one else get this issue because I will be cancelling my time with them and my time on here!