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No sound on virgin tv go app sky cinema

  • I am using samsung galaxy s8. When using sky cinema through virgin tv go app sound on for about one second then goes off. Sky sports works fine. Please can you solve this issue
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Re: No sound on virgin tv go app sky cinema

What version of Android is running on your S8?

There are lots of reports about Sky Cinema app not working on android 10.

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Sound on sky movies via virgin tv go not working

I am using android operating system 9

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Re: No sound on virgin tv go app sky cinema

Thank you.

 

Can you please try removing and re-installing the app and let me know if that helps?

 

Thanks

 

Melissa 

 

 

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No sound on sky cinema via virgin tv go app

  • Hi Melissa thanks for your suggestion. I have removed then reinstalled app but has not solved issue I'm afraid. The sound literally comes on for a second then goes off. Anything else you may be able to suggest please
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Re: No sound on sky cinema via virgin tv go app

Thanks for trying babswag.

 

Can you confirm if you are experiencing the sound issue across all channels and whether you are streaming over WiFi or mobile data?

 

Also, do you have any other devices that are having the same issue with the app?

 

Thanks.

 

Beth

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No sound on sky movies using virgin go tv app

Hi Beth. Sky cinema is the only channel that I have this problem with. All other channels are fine. I have tried both wifi and 4G streaming but same problem with either. I don't use any other devices. Thanks

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Re: No sound on sky movies using virgin go tv app

@babswag  When replying to a post please use the reply option rather than creating a new thread.

I have merged your latest reply into the correct place.

Do you get the same sound error if you access the Sky Cinema app directly rather than linking through from the TV Go app?

Have you removed and reinstalled both apps?

Further edit:

@Beth_G  I have just been able to replicate this sound issue when trying to watch a Sky Cinema movie 'live' however the sound works ok via the on demand route.  Seems perhaps there is an issue that needs raising.

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Re: No sound on sky movies using virgin go tv app

Hi babswag

 

Thanks for posting. Apologies for the sound issue. Are you using the Sky Cinema app?

 

Kind regards,

John_GS
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Re: No sound on sky movies using virgin go tv app

@John_GS  Thanks for picking this up.  I can't speak for babswag, but as I posted above I have been able to replicate this issue on live movies via the Sky Cinema app.

Also looking back through the forum this has been reported since at least January this year.  It really is time for the issue to be taken seriously and escalated to Sky, or whoever the relevant party is.

Thanks,

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