Virgin Media Community

[mermaid25]

I have no sound on the TVgo app on my iPad . Sound ok on iPhone . I have checked all settings uninstalled and reinstalled , and can’t work out why ?

[spedwards]

Can you check which channels you are viewing.

For me all HD channels were silent and all SD channels had sound.

Then I discovered the audio options menu (most central of the top right collection whilst playing a recording) where selecting "English 2" and hitting "done" restored sound during that playback session.

You'll need to keep forcing "English 2" as the app reverts to "English 1" at every oportunity.

[Kath_F]

Hi mermaid25, 

Thanks for your post and apologies to hear you are having an issue with the sound on your iPad. 

Please try the suggestions posted above by spedwards and let us know if this has worked for you. 

Many thanks, 

[graemew2000]

I had the same problem and the above solution worked for me.