Menu
Reply
Keith154
  • 4
  • 0
  • 0
Joining in
710 Views
Message 1 of 9
Flag for a moderator

No sky sports on iPad

I can not access sky sports on my iPad works ok on Samsung phone. Have tried turning off, reloading app etc. still says video unavailable.

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 215
Forum Team (Retired)
Forum Team (Retired)
641 Views
Message 2 of 9
Flag for a moderator

Re: No sky sports on iPad

Hi @Keith154

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding accessing the Sky Sports app on your iPad. Have you tried deleting and re-installing the app on your iPad? Is your iPad all up to date with updates?

Kind regards,

Serena

0 Kudos
Reply
Keith154
  • 4
  • 0
  • 0
Joining in
619 Views
Message 3 of 9
Flag for a moderator

Re: No sky sports on iPad

Hi, yes to both. Still no go.

0 Kudos
Reply
Kath_F
  • 33.88K
  • 1.3K
  • 2.74K
Forum Team
Forum Team
604 Views
Message 4 of 9
Flag for a moderator

Re: No sky sports on iPad

Hi Keith154, 

Thanks for coming back to us on this one and apologies it's still not working. 

Has the app allowed you to log in successfully on the iPad? 

Are you getting the error when trying to live stream a channel or when trying to watch a recording or Catch up / On Demand content? 

Do you get this error on everything you try? 

Can you give us some specific examples of what you're trying to watch so we can try and replicate it here?

A screenshot of the error would also be great. 

Pop back and keep us posted. 

Thanks, 

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Keith154
  • 4
  • 0
  • 0
Joining in
599 Views
Message 5 of 9
Flag for a moderator

Re: No sky sports on iPad

Hi Kath,

it is only when trying to watch live on sky sports. Screen shot attached.

Keith74F7E574-57BE-431D-9C58-DD688BD2BC55.png

0 Kudos
Reply
BenMcr
  • 22.81K
  • 2.51K
  • 4.84K
Very Insightful Person
Very Insightful Person
591 Views
Message 6 of 9
Flag for a moderator
Helpful Answer

Re: No sky sports on iPad

You've got a 'VPN' icon in the top right. What service is that from and can you try Sky Sports with that turned off?

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Keith154
  • 4
  • 0
  • 0
Joining in
582 Views
Message 7 of 9
Flag for a moderator

Re: No sky sports on iPad

Hi Ben,

I disconnected VPN and yes it worked. I then reinstalled VPN and still worked. Looks to be ok now.

Thanks everyone for your help with this.

Keith154

0 Kudos
Reply
BenMcr
  • 22.81K
  • 2.51K
  • 4.84K
Very Insightful Person
Very Insightful Person
576 Views
Message 8 of 9
Flag for a moderator

Re: No sky sports on iPad

Glad it's now working.

At a guess I'd assume that at some point during start-up the app checks for something the VPN blocks and then stores it in the app. Maybe a UK IP check or other location check as Sky Sports is UK only and the device.

No idea if that's the case though, or how long the app will work with the VPN enabled now it is.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 215
Forum Team (Retired)
Forum Team (Retired)
508 Views
Message 9 of 9
Flag for a moderator

Re: No sky sports on iPad

Hi @Keith154

Thanks very much for getting back to us, it's great to hear that Sky Sports is working for you now! Thanks for letting us know 🙂 If you have any further issues please do get back in touch.

Kind regards,

Serena

0 Kudos
Reply