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sohanp
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No compatible virgin tv box found

Hi

Has anyone else also encountered this message when trying to log into the Virgin TV control App and managed to fix ?

 

I am on the virgin V6 box and used to work before, but now I get the “No Compatible Virgin TV box found” error message as soon as I sign into the app.

 

BC572442-271C-44E3-8C40-E81754EC33BB.png

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Steven_L
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Re: No compatible virgin tv box found

Sorry to hear that you're having issues with finding your boxes when using the TV control app @sohanp.

 

Please could you reset the TV boxes and see if this can help the boxes reconnect to your network.

 

Have you recently changed any details for your hub and the TV boxes cannot connect using the old details.

 

Regards

Steven_L

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sohanp
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Re: No compatible virgin tv box found

Hi Steven,

Reset the TiVo box and no luck as I am still getting the same error message. 

No change in the hub as everything has been the same as when I first set-up the TV and broadband service with virgin. 

 

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Zak_M
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Re: No compatible virgin tv box found

Thank you for coming back to us @sohanp 

 

We are slowly fazing out the virgin media remote app because we are moving it over to the TVGO app. 

 

Please can you download the TVGO app and see if this works.

 

Kind regards,

Zak_M

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