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mne2
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No channels showing on TVGO

When I log into TVGO on either Laptop or Mobile I get no channels showing it tells me I need to subscribe. I already have all the channels 😞

 

Fed up of problems with TVGO

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mne2
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Re: No channels showing on TVGO

What exactly is the point of this forum as nobody from VM ever responds 😞

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Graham_A
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Re: No channels showing on TVGO

Staff response times can be anything from a few hours to over a week, depending on how busy the team are.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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John_GS
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Re: No channels showing on TVGO

Hi mne2

 

Thanks for posting. My apologies for the delayed reply and the TV Go issues. 

 

Have you tried deleting the app to see if this fixes things?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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mne2
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Re: No channels showing on TVGO

I've tried everything. Delete app, tried website, tried win 10 app, mobile app NOTHING works

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Lisa_CC
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Message 6 of 16
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Re: No channels showing on TVGO

Hi mne2,

 

Can you confirm whether you're able to log in okay but once you've logged in, you can't see any channels whatsoever? Is it purely blank with no TV show items showing or can you see the titles but cannot watch? I'm trying to get a bigger picture in case we need to raise an IT ticket. 

 

Also does this happen on multiple devices? I've reset your devices, can you try adding a device back on and logging in to see if it's showing anything?

 

Thanks,

 

Lisa

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mne2
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Message 7 of 16
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Re: No channels showing on TVGO

Ok - logging in is very hit/miss - often get errors but i usually can log in eventually. Once logged it it shows me no channels at all on Laptop. On mobile it shows eactly the same. It tells me I need to upgrade to watch anything.

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mne2
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Re: No channels showing on TVGO

However in saying what I have said - right now I cannot log in at all. I know what my password is as I use it everyday for my e-mail. Also a colleague of yours has previously reset my password as they said this often fixes the issue (which it didn't)

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mne2
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Re: No channels showing on TVGO

Also just to confirm. I have tried on Android Phone, Windows Browser (several PCs), Windows App and iPad app - they all behave the same

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Alex_RM
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Re: No channels showing on TVGO

Hi mne2,

 

We're aware some customers may be having an issue with this at the moment.

 

I've emailed a colleague for an update, I'll let you know when I hear back 🙂


Alex_Rm

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