Menu
Reply
WildThing
  • 47
  • 0
  • 4
Dialled in
1,404 Views
Message 1 of 13
Flag for a moderator

No Sky News

Some work in this area was warned to take place on 16 November. 
Since then I have been unable to watch Sky News on TV Go on any device: iPad and two iPhones. 
any idea what might have happened?

0 Kudos
Reply
Akua_A
  • 4.03K
  • 102
  • 272
Forum Team
Forum Team
1,340 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: No Sky News

Hi @WildThing,

Welcome back to our community forums and sorry to hear about the issues you have had with Sky News on TV go since the area works.

We can understand the frustration caused and want to best help.

Just to clarify, what do you see when trying to access the channel? Do you get an error code? Also, is this the only channel you are experiencing this with on TV go?

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


WildThing
  • 47
  • 0
  • 4
Dialled in
1,335 Views
Message 3 of 13
Flag for a moderator

Re: No Sky News

Thanks for your help. I’m pleased to report that the problem has resolved itself so maybe the engineers working locally on Tuesday were aware of the problem. 

0 Kudos
Reply
Paul_DN
  • 9.8K
  • 505
  • 986
Forum Team
Forum Team
1,288 Views
Message 4 of 13
Flag for a moderator

Re: No Sky News

Hey WildThing,

thank you for the update, glad to hear this has resolved itself, if you do have any further issues or even just a question please do not hesitate to reach back out?

Regards

Paul.

WildThing
  • 47
  • 0
  • 4
Dialled in
1,284 Views
Message 5 of 13
Flag for a moderator

Re: No Sky News

The engineers emailed me to say they’d fixed the fault. I’m not techy enough to care what the issues were. I’m happy as long as things work. 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
1,240 Views
Message 6 of 13
Flag for a moderator

Re: No Sky News

Hello @WildThing,

 

Thank you for the update, Please do let us know if anything changes.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


WildThing
  • 47
  • 0
  • 4
Dialled in
1,020 Views
Message 7 of 13
Flag for a moderator

Re: No Sky News

Thanks Paul it’s done it again. Sky News is “unavailable “ on TV Go following another visit from engineers lox by on our estate. It’s only this channel 602 as far as I can see.
0 Kudos
Reply
Ayisha_B
  • 3.75K
  • 144
  • 343
Forum Team
Forum Team
967 Views
Message 8 of 13
Flag for a moderator

Re: No Sky News

Hi @WildThing,

 

Sorry to hear you're having some issues again.

 

I've checked the account and there's no outages that could be causing this. 

 

Can I ask if this is happening on both the app and browser?

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


WildThing
  • 47
  • 0
  • 4
Dialled in
946 Views
Message 9 of 13
Flag for a moderator

Re: No Sky News

Only on the App. 

0 Kudos
Reply
Kath_F
  • 33.66K
  • 1.29K
  • 2.72K
Forum Team
Forum Team
872 Views
Message 10 of 13
Flag for a moderator

Re: No Sky News

Hi WildThing, 

Thanks for coming back to us on this one. 

It certainly sounds as though it's just been a coincidence that engineers have been working on things as this wouldn't affect just the one channel. There would also be nothing an engineer can do at the box to fix this. 

I've been able to replicate this at this end so am going to feed this back to the Mods to get this looked at further. 

Once I have any further information, I'll come back to you. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide