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No BT Sport Channels

So, for no reason I was unable to access the Virgin TV Go. After a number of login attempts and password changes it decided to work. However, a number of channels have disappeared including BT Sport. This is so poor.

What is the issue Virgin and please can you get it sorted out?  This is so frustrating. 

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Message 2 of 37
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Re: No BT Sport Channels

Thanks for your post on our Community Forums and a very warm welcome to you!

 

We have been made aware that some customers have been experiencing the missing channels on the TV Go application

 

How long have you been experiencing this issue for me? This has been solved previously and we've been advised to ask customers to log out before logging back in again

 

Just to be a little more vigilant, can you please try this one more time to see if the channels do come back?

 

If not, I'll report this as an on going fault to our team

 

Kindest regards,

 

David 

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Message 3 of 37
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Re: No BT Sport Channels

It was from today. It took me a while to access the app. The channels have disappeared .

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Re: No BT Sport Channels

Thanks for coming back to me

 

I've forwarded this to our TV Go team to investigate further

 

Kindest regards,

 

David_Bn 

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Message 5 of 37
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Re: No BT Sport Channels

I've been missing BT sports for over 2 weeks now - no response on twitter to any complaints

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Re: No BT Sport Channels

Hi me2

 

Can you please log out of the application and back in for me to see if this can resolve this issue for us?

 

I've made our TV Go team aware of this thread so posting here is most helpful

 

Kindest regards,

 

David

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Message 7 of 37
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Re: No BT Sport Channels

No. I seem to have very few channels now. This is very frustrating. No sign of anything relating to BT Sport. 

 

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Message 8 of 37
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Re: No BT Sport Channels

David - Logging out/in makes no difference. Also its exactly the same on the website

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Re: No BT Sport Channels

Hi VeryFrustrated,

 

Would you please be able to uninstall and reinstall the app? Sometimes this kick starts the app and your channels should be available again. Please give this a go and let me know if it works.

 

Are you able to watch BT sport on your TV go via the TV go website? TV GO

 

Regards

Steven_L

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Message 10 of 37
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Re: No BT Sport Channels

I’ve tried this several times and it makes no difference. Champions league this week and will be very disappointed if the channels aren’t restored by then. I think I’ll be changing from VM to BT

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