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Nickelodeon TV Go missing?

Hi all

I am on Mix TV that recently had the Nickelodeon channels added however I don't see them on the TV Go app. Is this expected or should I be able to see them?

 

Thanks

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Message 2 of 11
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Re: Nickelodeon TV Go missing?

Thanks for posting Executiverocker and welcome to our Forum.

 

About the missing Nickelodeon channel on TV Go, are you able to uninstall and re-install the app to check?

 

If you've added the channel onto your package, it should be there. Can you also try a different device to check?

 

For reference, please see our channel list here to see what channels are available for which package.

 

Thanks,

 

Lisa

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Message 3 of 11
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Re: Nickelodeon TV Go missing?

Hi

App reinstalled on three devices, android, ios and windows. All the same.

 

We watch Nickelodeon all the time through the V6 box as it is part of our Mix tv subscription.

 

Thanks

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Re: Nickelodeon TV Go missing?

Let me send you a Private Message so I can grab some details from you so I can try resetting your subscription for your TV GO service. If it doesn't work I'll get an IT ticket raised for you.

 

Please reply back to my Private Message so I can help.

 

Thanks,

 

Lisa

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Message 5 of 11
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Re: Nickelodeon TV Go missing?

Thanks @Executiverocker for the details and can confirm they are correct.

 

I've had a look at your subscription details and have emailed someone who helps with the TV Go app to see if they can shed some light. I think there may be a mismatch with your package profiles but i'm unsure. I'll get back to you with an update once I have some news.

 

Thanks,

 

Lisa

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Message 6 of 11
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Re: Nickelodeon TV Go missing?

Hi @Executiverocker,

 

I've been asked whether it's Nickelodeon VOD or the live channels (or both) that are affected. Please confirm so we can add it onto the ticket.

 

Thanks,

 

Lisa

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Message 7 of 11
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Re: Nickelodeon TV Go missing?

Nickelodeon appears under box sets but not live channels. 

Screenshot_20200211-114525_Virgin TV Go.jpg

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Re: Nickelodeon TV Go missing?

Screenshot_20200211-114512_Virgin TV Go.jpgScreenshot_20200211-114525_Virgin TV Go.jpg

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Message 9 of 11
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Re: Nickelodeon TV Go missing?

Thanks for the screenshots @Executiverocker. Can you confirm that you've tried signing out and back into TV Go to see if the channel appears? I've passed the information onto the Team but wanted to pre-empt them in case they asked.

 

Thanks,

 

Lisa

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Message 10 of 11
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Re: Nickelodeon TV Go missing?

Hi

 

I have signed out the app, cleared cache, deleted app, reinstalled app, signed back in, still the same.

 

Thanks

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