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Vickyf13
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Newbie - TV go not working - Only available at home message

Hi 

 

I’m new so maybe missing the obvious but does anyone know why when I try to watch recordings on the Virgin TV Go app it says only available at home. Check you are connected to the same network. 

my iPad is on the same WiFi as the Virgin tv so not sure what I’m missing. Any help greatly appreciated 

Thanks 

 

 

[MOD EDIT: Subject title changed for clarity]

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Serena_C
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Re: Newbie - TV go not working

Hi @Vickyf13

 

Welcome to the Community Help forums! Thank you for posting about your TV Go issue.

 

Just to clarify for you: you can't watch recordings from TV Go, you can only watch them with the TV Control app which is available here: TV Control App Link

 

Hope this helps,

 

Serena

 

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Brummie59
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Re: Newbie - TV go not working

Serena_C, FYI the TV control app is not compatible with Virgin TV 360

 

 

Serena_C
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Re: Newbie - TV go not working

Thanks for letting me know Brummie59, I really appreciate that 🙂

 

Serena

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Michaeljf2k21
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Re: Newbie - TV go not working

I have been watching recordings via the tv go app since virgin 360 was installed in March, but over the last week has stopped working, showing the below message when trying to play a recording, why is this ?

A9BFBDF5-8117-4A97-9589-5835C778AF4E.jpeg

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Dan_M
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Re: Newbie - TV go not working

Hello, we’re sorry to see you’re still having issues with this. We’re currently investigating the issue. Would you be able to tell us the exact device the issue can be seen on? (model number, i.e. Ipad Air 2020 LTE + software number iOS 14.5)

Has it ever worked? And does it work sometimes?

What is the home WiFi set up? Do you use repeaters, or a mesh set up? Also, could you please confirm you are definitely connected via WiFi and not 4g/5g on your device?

Many thanks,
Dan

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Michaeljf2k21
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Re: Newbie - TV go not working

I am on an iPad Pro 2020 with 14.5.1 software, it worked up till about 2 weeks ago, now whenever I try playing a recording I get the mentioned message.

Any idea when this is going to be resolved  and why it has stopped working all of a sudden ?

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Hayley_S
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Re: Newbie - TV go not working

Hello @Michaeljf2k21,

 

I am sorry to see that this has stopped working for you also.

 

Please can you answer the same questions posted by Dan_M?

 

Look forward to your response.

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Michaeljf2k21
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Re: Newbie - TV go not working

I am on an iPad Pro 2020 with 14.5.1 software, it worked up till about 2 weeks ago, now whenever I try playing a recording I get the mentioned message.

I do not have any repeaters or a mesh setup, one of the tv boxes closest to the hub is connected by Ethernet, the other 2 connected by WiFi, the devices I am using are definitely connected to WiFi and not 4G/5G

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Michaeljf2k21
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Re: Newbie - TV go not working

When is this issue going to be fixed ? 

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