I have been watching recordings via the tv go app since virgin 360 was installed in March, but over the last week has stopped working, showing the below message when trying to play a recording, why is this ?
Hello, we’re sorry to see you’re still having issues with this. We’re currently investigating the issue. Would you be able to tell us the exact device the issue can be seen on? (model number, i.e. Ipad Air 2020 LTE + software number iOS 14.5)
Has it ever worked? And does it work sometimes?
What is the home WiFi set up? Do you use repeaters, or a mesh set up? Also, could you please confirm you are definitely connected via WiFi and not 4g/5g on your device?
I am on an iPad Pro 2020 with 14.5.1 software, it worked up till about 2 weeks ago, now whenever I try playing a recording I get the mentioned message.
I do not have any repeaters or a mesh setup, one of the tv boxes closest to the hub is connected by Ethernet, the other 2 connected by WiFi, the devices I am using are definitely connected to WiFi and not 4G/5G