Menu
Reply
Petergale1
  • 4
  • 0
  • 0
Joining in
195 Views
Message 1 of 7
Flag for a moderator

My shows bt sport issue

Hi I have recorded the MotoGP qualifying and practice session and can not watch them on my mobile at home! I watched the full race from record 2 weeks ago is this a recent change? Or is something else going on 

0 Kudos
Reply
japitts
  • 10.37K
  • 1.45K
  • 2.08K
Very Insightful Person
Very Insightful Person
144 Views
Message 2 of 7
Flag for a moderator

Re: My shows bt sport issue

You've not said (except possibly alluding to it in the subject line) so I'll ask to make sure...

Are you a 360 or a V6 user? And if you're 360, are you trying to stream BT Sport live? Or stream a recording from your box?

What happens when you try - any error codes/messages?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Petergale1
  • 4
  • 0
  • 0
Joining in
130 Views
Message 3 of 7
Flag for a moderator

Re: My shows bt sport issue

Hi I have a v6 box which I have recorded the shows on and then trying to watch the shows on my phone at home . Lots of other recordings work but not bt sport MotoGP . It says as below . 

3CEEB3D6-C199-465E-B35B-38F6A0F8F43C.png

0 Kudos
Reply
japitts
  • 10.37K
  • 1.45K
  • 2.08K
Very Insightful Person
Very Insightful Person
123 Views
Message 4 of 7
Flag for a moderator

Re: My shows bt sport issue

I get exactly the same issue when trying to use TV Control app "at home" to watch BT Sport recordings, so it's a channel restriction.

Streaming the channels live using TV Go works fine, for what it's worth.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Petergale1
  • 4
  • 0
  • 0
Joining in
119 Views
Message 5 of 7
Flag for a moderator

Re: My shows bt sport issue

That’s a bit frustrating but also odd as I watched the race on the app 2 weeks ago but now no luck. Must be a recent change.

0 Kudos
Reply
Martin_N
  • 5.28K
  • 222
  • 302
Forum Team
Forum Team
95 Views
Message 6 of 7
Flag for a moderator

Re: My shows bt sport issue

Hi Petergale1,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your viewing some of that content. 

 

Have you been able delete the app and reinstall it and try it again?

 

^Martin

0 Kudos
Reply
Petergale1
  • 4
  • 0
  • 0
Joining in
71 Views
Message 7 of 7
Flag for a moderator

Re: My shows bt sport issue

I will try that now

0 Kudos
Reply