Virgin Media Community

[Petergale1]

Hi I have recorded the MotoGP qualifying and practice session and can not watch them on my mobile at home! I watched the full race from record 2 weeks ago is this a recent change? Or is something else going on 

[japitts]

You've not said (except possibly alluding to it in the subject line) so I'll ask to make sure...

Are you a 360 or a V6 user? And if you're 360, are you trying to stream BT Sport live? Or stream a recording from your box?

What happens when you try - any error codes/messages?

[Petergale1]

Hi I have a v6 box which I have recorded the shows on and then trying to watch the shows on my phone at home . Lots of other recordings work but not bt sport MotoGP . It says as below . 

 

[japitts]

I get exactly the same issue when trying to use TV Control app "at home" to watch BT Sport recordings, so it's a channel restriction.

Streaming the channels live using TV Go works fine, for what it's worth.

[Petergale1]

That’s a bit frustrating but also odd as I watched the race on the app 2 weeks ago but now no luck. Must be a recent change.

[Martin_N]

Hi Petergale1,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your viewing some of that content. 

Have you been able delete the app and reinstall it and try it again?

^Martin

[Petergale1]

I will try that now