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My advice re pairing iPad & hayu

I'm new to virgin community so I'm posting & answer even though it's listed as a question. My advice is simply that if your iPad or iPhones quite old (as my tablet is) I doubt you can pair Hayu you have to have at least IOS 10.2 to be able to link/pair. If your IOS is 10.2 or higher when you enter the one time Hayu code try entering just the numbers not the VM letters that proceed the code. I hope this helps some of you out there in the community because it's been bothering me for the past week however my phone is very new and I'm still having problems I suggest you contact Hayu customer services you may get more advice from them I've had very little help with Virgin representatives themselves. 

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