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Ballisticbuggy
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Moving home and virgin TV go

I moved on 26.1.2021 and was assured that while waiting for the reinstall we could all use virgin TV go.

I have called and chatted with virgin and after being transferred on 3 times each call they just say I cannot log on because I am moving.

In the blurb it clearly says you can use TV go while you move.

Can someone please get us on line for this last week or credit us for 3 weeks down time....

I have 3 mobiles and the mega bundle so spend 150 a month with virgin.

 

Thanks

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Helpful Answer

Re: Moving home and virgin TV go

if your old account is still active then you can use TV go from that account.

The old account won't close until the new one is activated