I have reinstalled the app and am still experiencing the same problem. I have been contacted by phone and told there are some issues about my email account not being properly registered. This doesn’t seem very believable as the app was working with that email before and now isn’t.
I’d be really grateful if someone could help me via this forum. The phone support never seem to fix things. But the people on here do. You can see I had a similar issue before and it got fixed on here.
Hello David I have been sent an email survey asking how far I’m satisfied with my problem being solved. It isn’t solved! It’s no different to when I first raised it. Please can I ask you to help get this fixed? I’d like to believe your telephone support people will fix this issue but everything seems to be about what I* have done to change things. I haven’t! The app, just like on the previous occasion, just stopped working. Grateful for any help you or your colleagues can give to fix this.