Virgin Media Community

[smithd1]

I keep getting a error message when i try to veiw sport on my mobile app on both Sky sports and BT Sports i have attached a screenshot of the error message any help or advice tried both connected to wifi and through 4G 

Thanks Dan

 

[nodrogd]

Are you trying to watch a live channel or stream a recording?

Streaming recordings is only permitted from the same hub WiFi connections your TV boxes are connected too.

[smithd1]

It was live viewing/streaming it used to work outside the house on 4G i used to watch the football on my phone out and about and now for some reason i can't nothing has changed same phone same app etc 

[Corey_C]

Thanks for your post and welcome to the Community Forums, smithd1,

Sorry to hear that you are having issues watching live tv on the TV GO app. Can you confirm if in the settings>preferences, you have the mobile data enabled. The download on mobile data is optional.

Cheers,

Corey C