Changed my package to include Sky Sports last week and still cannot see the channels on my go app. I have deleted and added it back but no success. I understand that you need the sky sports app but the instructions are to click through the channel via the VM go app but I can't do this if I can't see the channel?
Also I have 4 devices registered but two are duplicates so how do I remove them?
Hi none of my subscription channels are showing on my app . They are on my set-top box. I have re-installed the app several times. From what I have read Sky Sports should show on my app and then I click through to the sky sports app. Please arrange someone to call me if easier as I have tried technical help several times but the automated solutions simply say their is no issues in my area and I cannot get through to speaking to anyone.
You can actually download the Sky Sports app /help/watching-sky-sports and sign in using that to watch the Sky Sports channels rather than accessing them through the Virgin TV Go app. Hopefully that works for you for now.
sky sports ios/android app log in
You will either need to call in and speak to TV Faults regarding the subscription channels not showing on the app. Best time to call is 8am. Or wait a few days for a member of the Forum Team to pick this up.
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My Sky Sports channels have disappeared from the TV Guide list too, both in Android app and in browser (and also from "My channels"), since about 6 weeks ago. I figured this was the usual "improvements" from Virgin Media. Do these channels still show for anyone using the TV Go TV Guide I wonder?
In any case, what newapollo says is absolutely right, you don't need to be redirected from the shonky VM app to actually watch Sky Sports, so it's better if you cut out the unreliable middle man altogether. For mobile devices just go straight to the Sky Sports app. For Windows devices, once the Sky Sports app is installed, you just go here: