Virgin Media Community

[frankie46]

My sky sports is missing on the app TV on the go. Other channels are missing also but the sports ones are the important ones. Any help would be great, thanks. 

[Graham_A]

Sometimes simply signing out of the app and then signing back in can restore missing channels by refreshing the link back to your account.

Doesn't always work, but worth a try before getting the Forum Team involved.

Edit to add: Although the Sky sports channels should show in the VM TV Go app you do need to use the Sky Sports app to view them.  Normally the TV Go app will invite you to exit the app and launch the Sky Sports app for you.

[frankie46]

Thanks Graham, I did sign out signed back in I also uninstalled the TV on the go app then I signed back in all before I came to the forum. I get sky sports news and sky sports mix and both work perfectly however there is no other sky sports channels to choose.

[Graham_A]

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@frankie46 wrote:

Thanks Graham, I did sign out signed back in I also uninstalled the TV on the go app then I signed back in all before I came to the forum. I get sky sports news and sky sports mix and both work perfectly however there is no other sky sports channels to choose.

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Ok, so what happens if you try to watch live Sky Sports directly from the Sky Sports app?  There is really no need to go through the double step of starting with the VM TV GO app.

I am assuming that you are subscribed to the Sky Sports channels and that you have no issues watching them via your VM TV box on your home TV.