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Button3
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Missing itv on tv go

on my tv go i am missing channel itv 103 i go to the settings and it is listed but when i go to the whats on it  shows all the channels except channel 103.

I have tired all  sort of things to get it and log out and in but makes no difference please help 

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Hayley_S
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Re: Missing itv on tv go

Hello @Button3

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry to see that you are having issues with your TV programmes.

 

I can see this was posted on Tuesday, are you still needing help with this?

 

Please let me know.

 

Look forward to hearing back from you.

Hayley
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Button3
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Re: Missing itv on tv go

Hi yes we are still having this problem and soare a lot of others I know cant get channel 3 on ipad or iphone, I contacted virgin and they said it would be fixed by the 19th april, this has been going on since xmas.

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Hayley_S
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Re: Missing itv on tv go

Thank you for confirming this @buttons3.

 

I am sorry for the inconvenience caused so far with this, we will be doing everything in our power to make sure this is fixed asap for everyone.

 

If it is not fixed by the 19th of april please let me know and I will look into it again for you.

 

Many thanks,

Hayley
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Button3
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Re: Missing itv on tv go

25.4.21  tv go still no itv  this is stupid why cant virgin fix this. I see a lot of people in Scotland are having this problem so what are Virgin doing about it?

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Ayisha_B
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Re: Missing itv on tv go

Hi @Button3,

 

Really sorry about this- I have had a look at your account and can see the estimated time of fix has now been pushed back to 28th April 16:00.

 

The Fault Reference Number is F008652750.

 

I can assure you our engineers are working hard to get this fixed and we thank you for your patience. 

Ayisha_B
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Button3
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Re: Missing itv on tv go

Thank you for the information, lets hope they fix this .

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Zoie_P
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Re: Missing itv on tv go

we can assure you our engineers are on their way and will fix it as soon as possible.

If you are still having issues after the fix date please let us know

Zoie

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Melissa_F
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Re: Missing itv on tv go

Hi @Button3,

We've had an update to say this should now be fixed. 

Can you please let me know if it's all resolved for you?

Thanks

Melissa

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Button3
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Re: Missing itv on tv go

Sorry I have taken so long to answer you but I have been not well. Yes we have our itv back,

Thank you

Val

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