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Missing Virgin Go channels

Hi,

Some sky sports and other channels missing on virgin go. Tried in 2 separate devices and both the same. Updated app on iPhone and refreshed channels on main box. Channels are present on main box. Any help appreciated.

Thanks 

Rob

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Re: Missing Virgin Go channels

Hey Rob,

 

Thanks for posting and welcome to the community. Sorry to hear of the TV Go channel issue. The Sky Sports, you'd need to download the Sky Sports app and then login with your My VM online login details.

 

What other channels are missing please and what bundle are you on?

 

Kind regards,

John_GS
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Re: Missing Virgin Go channels

Hi,

I got full house. Normally all channels show up, you click sky sports and it diverts you to sky page. I can’t do that as it does not show up in virgin go. 

This is the same on any device I try. Something is wrong your end.

 Thanks 

Rob

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Re: Missing Virgin Go channels

Thank you for coming back to us @Rjpaterson

 

Since last conversing, we have been advises that this is now a known issue, You can find our forum sticky note regarding this here

 

In the meantime, please can you let us know the following information: 

 

  • Channels missing -
  • Operating system and version - ie IOS 13.2 -
  • TV Package subscribed to
  • Region of UK - ie London/Manchester/Glasgow etc

Thank you once again  

Zak_M 

 

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Re: Missing Virgin Go channels

The link above is not working properly.  This is the one to follow: https://community.virginmedia.com/t5/TV-on-the-go/Update-TV-Go-Missing-Channels/m-p/4153025#M65349

Please note that it was updated earlier this morning with some additional information regarding a possible work around.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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