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mosthighsoundz
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Maximum of devices reached

I cannot watch Virgin Tv go on my laptop. I get a message saying "Maximum of devices reached). I have called the call centre but they haven't been really helpful. The registered devices are all showing the same device. This is very inconvenient are not very user friendly. Please advise.

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Martin_N
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Re: Maximum of devices reached

Hi mosthighsoundz,

 

Thank you for your post and welcome to the community.

 

I'm very sorry to hear this. Just to confirm have you accessed Tv Go on different web browsers?

 

^Martin

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mosthighsoundz
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Re: Maximum of devices reached

No I don't
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Martin_N
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Re: Maximum of devices reached

Thank you for that information. Do you have any other devices you access the Tv Go on in the past? Is there anyone else you access the Tv Go account?

 

^Martin

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mosthighsoundz
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Re: Maximum of devices reached

I was able to watch tv go on my iPhone and MacBook, now both have stopped working and I get the message. I downloaded the app for both devices. I also tried to uninstall the app and re-download it, but to no avail. I also tried to delete the cookies but nothing.

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John_GS
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Re: Maximum of devices reached

Sorry for the delayed reply.

 

Please use this guide here as it should help you with this

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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