Maximum of devices reached message, only on one device

[Kam65]

Hi,

I can't watch any Live TV on the TV Go app on one of my devices. Used to work ok, till end of August, when I started getting this message. I selected "Replace Device", and selected the same device from the list, but got the same error. I went through the flow of replacing again, and eventually got a message that I had reached the limit of changes and have to wait till 1st October.

Waited for a month till 1st October, got the same error. Tested on one of my other devices, which works ok. Called Virgin Media support, went through several steps, including clearing cookies, same problem. The helpdesk said they have reset my devices, but the list is still the same, and still got the same error on this one device (Windows 11). I went through the "Replace Device! flow, and renamed my device in the list, still got the "Maximum Devices" message, even though I can see the renamed device is in the list of registered devices.  Helpdesk put me through to App Support, but waited on hold too long so hung up.

Help!

[Martin_N · Accepted solution]

Hi Kam65,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with with your Tv Go app. 

I am more than happy to help look into this. 

I will private message you now to confirm some details. 

^Martin

[Kam65]

The issue got resolved by resetting my  registered devices list.

Thanks.

[Zach_R]

Hi @Kam65,

Thank you for reaching out to us via private message so that we could have a closer look over things for you. I'm glad that we've been able to address and resolve this problem you were having.
 

Please do let us know if there's anything more that we can help you with.

Thanks,