Maximum number of devices registered so can't watch till January

[Salby]

Maximum number of devices registered so can't watch till January.

This keeps happening and I only use one laptop it just keeps asking me to register it every time I log inn?

[Client62]

Could it be a Windows 10 or 11 laptop that has Random Hardware addresses enabled ?

Such a setting would give the impression to a DHCP host or perhaps to a TV service that the one Laptop is a multitude of different devices.

https://support.microsoft.com/en-us/windows/how-to-use-random-hardware-addresses-in-windows-ac58de34...

[Salby]

My device does not have Ransom Hardware Addresses enabled.

[newapollo]

Hi @Salby 

To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go.

Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

[Salby]

Hi,

I think the issue was the cookie clearance I've set the site up to not be cleared going forward but does anyone know how I can register the device again before next month as it says I've reached the maximum number of registrations for this month?

[newapollo · Accepted solution]

Hi againa @Salby 

A member of the forum team should pick this up for you in a day or two and reset the app after you pass validation

[John_GS]

Hi Salby

Thanks for posting and welcome to the community.

I shall send you a PM now to help

Best,