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AndyP2609
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Maximum number of devices reached

I have been trying to use both the VirginTVGo app on my PC (I know...) and Chrome, and for the last few days, EVERY TIME I tried to use VirginTVGo it said "Maximum number of devices reached".  I now cannot remove a device and replace it (even though my PC is on there 3 or 4 times), and I can no longer view anything.  

I've also tried Firefox but although I am entering the right username/password, nothing displays properly in the login box (the text is the same colour as the background), and the password is incorrect (even though I KNOW it isn't).

This is the third issue I've had with this app/site over the last month and a half - I have a household that don't want to watch the shows I do, and I get relegated to watching on my PC.  So now I can't watch anything (again).

I'm at my limit with this...

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Steven_L
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Re: Maximum number of devices reached

Hi @AndyP2609,

 

Thanks for taking the time to post on our forums.

 

I'm really sorry to hear of the issues that you're having with the TV go app.

 

Do you clear your cache and cookies everytime that you close your browser?

 

The way the app operates it means people have to keep cookies on their PC or laptop or it will register as a new device every time and use up all the changes.

 

https://community.virginmedia.com/t5/TV-on-the-go/TV-Go-registered-devices/td-p/4457311

 

We can resolve the maximum devices issue my resetting them, would you like us to do this for you?

 

Regards,

Steven_L
 

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AndyP2609
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Re: Maximum number of devices reached

Hi,


No I don't clear cache/cookies every time I close my browser, otherwise I would bash my head against the wall having to type everything in every single time.

 

Yes, please sort out the problem.  I can't use it otherwise.

 

And why do you limit the number of users/updates?  If you have to log in to use it, why limit the use?

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John_GS
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Re: Maximum number of devices reached

Hi AndyP2609

 

Will PM now to get the details

 

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Re: Maximum number of devices reached

Thanks for joining me on PM

 

Just to update the thread, the TV Go devices have been reset

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Charlievin
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Re: Maximum number of devices reached

Please can you reset my TV 2 GO as mine isn’t registering devices either

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Charlievin
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Re: Maximum number of devices reached

http://manage-virgintvgo.virginmedia.com/skydevices This was what I needed - all resolved

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