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chr1s982
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Maximum number of devices reached

Hello,

I would like some support regarding the issue where I'm told that I've reached the maximum number of devices please. Despite only ever logging in with one Android phone and two Windows 10 laptops. We're now at a point where we can't log any other devices until 1st January.

I have the Virgin TV Go app on my phone. However, we do use Chrome and Edge on the laptops. I have found a good thread on your forums which I have since been told from else where, is tried and tested approach. Which is to use Mozilla Firefox instead of Chrome and Edge.

 https://community.virginmedia.com/t5/TV-on-the-go/Maximum-number-of-devices-reached/m-p/4359297#M685... 

Would it be possible to remove all of our existing registered devices please?

Many thanks for your time.

Chris

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John_GS
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Re: Maximum number of devices reached

Hi chr1s982

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply an the TV GO issue. I'll PM you now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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ModTeam
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Re: Maximum number of devices reached

Hi chr1s982, 

I'm very sorry to hear about this problem you're experiencing on our TV Go app.

What is the make and model of device that is showing as being registered multiple times?

Please can you also confirm which browser and version you are using?

Thanks,

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