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tonyfox18
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Maximum number of devices reached

I cant use TVGo properly as each time I log in on the same windows PC the system thinks I am using a new device.  Hence it says max no of devices reached and does not allow access for a month.

I am using windows 10 with Chrome

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Forum Team
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Re: Maximum number of devices reached

Hi tonyfox18,


Apologies for any frustration this has been causing. 


As it’s been a few days since your last post, I was hoping you could let me know how things are at the moment?


I have checked things again from our side and there is nothing obvious causing the issues you are experiencing.


What I would like to do is take a look into things a bit further by taking some details from you so I will drop you a PM asking for the information I would need. 


If everything is back to normal and you are experiencing no issues with your service, please ignore my PM and just pop back to us on here to let us know. If you are still having these issues then just reply to my PM by clicking on the purple envelope in your own time and we will take things from there.

 


Kind regards


Paul.

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Simmo24
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Re: Maximum number of devices reached

I get the same problem, same desktop computer, but TV Go doesn't recognise it although I can see it's registered 3 times in device management.

Paul
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Forum Team
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Re: Maximum number of devices reached

Hi Simmo24,

 

I'm sorry to hear you've also been experiencing difficulty managing your TV Go devices.

 

As per our help pages, you would need to continue to use the same browser to ensure no additional devices are registered. Could you please confirm whether you've used different browsers to access this service?

 

Thanks,

Rachael

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