Apologies for any frustration this has been causing.
As it’s been a few days since your last post, I was hoping you could let me know how things are at the moment?
I have checked things again from our side and there is nothing obvious causing the issues you are experiencing.
What I would like to do is take a look into things a bit further by taking some details from you so I will drop you a PM asking for the information I would need.
If everything is back to normal and you are experiencing no issues with your service, please ignore my PM and just pop back to us on here to let us know. If you are still having these issues then just reply to my PM by clicking on the purple envelope in your own time and we will take things from there.
I'm sorry to hear you've also been experiencing difficulty managing your TV Go devices.
As per our help pages, you would need to continue to use the same browser to ensure no additional devices are registered. Could you please confirm whether you've used different browsers to access this service?
you would need to continue to use the same browser to ensure no additional devices are registered
I don't think that is correct. I have used the same browser (edge) on the same PC throughout January 2020 and on two different accounts, it registered SIX times and forced NINE device replaces. I have had to call 150 twice to get devices reset. Unfortunately I cannot use the Windows 10 app as it won't work.