Maximum devices reached?

[Web-Junkie]

Have a DELL Laptop that I have the TVGo app installed on which was working fine last night but now it says Maximum of Devices reached?

Same laptop, same OS (Windows), Same TVGo APP (not browser), nothing updated, so why am I getting this message?

It tells me in Device Management it's the current device but won't let me use it, can't change anything for another 7 days?

There is a device registered that's not even used but I can't even delete that, I don't want to be locked out of a device that was 'working' for another 7 days!!

Can someone please either delete a device for me or get this laptop recognised like it was last night!

[Travis_M · Accepted solution]

Hi @Web-Junkie 

Thanks for posting on our community forum and sorry to hear about the issue with your TVGo.

I am going to drop you a private message now to confirm some more details, please keep an eye on your inbox for a message from myself.

Regards

[Web-Junkie]

Thank you for replying, have now replied to your PM!

[Web-Junkie]

All devices have been reset and only the 4 devices that should be registered are!

Thanks to Travis_M!

[Chris_W1]

Hi Web-Junkie, thanks for the message and welcome back to the forums. 

I am happy to hear that Travis has managed to get this resolved for you. 

Please let us know if you require any further assistance 

Kind regards Chris.