Maximum Devices Reached

[RyanPlomer94]

Hi,

Please can a mod arrange to reset the devices on my Virgin TV go account, no matter how many times i replace an old device with a new one, i still get a message saying i've hit the limit..

This has been frustrating me for years, and it seems from a simple search on this forum that a mod can simply reset the devices for me, which would prevent me from bashing my head against a wall any longer 

There are hundreds of posts on this, how has this bug not been fixed?

Thanks!

[RyanPlomer94]

Can I please have my devices reset I am also facing this issue, but I am using the app - how will this work with cookies?

Ryan

[newapollo]

Hi @RyanPlomer94 

The following page explains about using TVGO, and also about cookies.

https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app 

If you are using a windows device such as a PC or laptop then there is no longer a traditional app such as you use on tablets and phones, it's actually accessed via a browser which uses a web app.

To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

[RyanPlomer94]

Hi @newapollo,

I've been using TVGO for over a year now with no issues this has just started. I am using the virgin TVGO web app which I have had downloaded onto my desktop since signing up to Virgin. I have done the below to no avail "To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website."

I can see that my device is showing that I am using "My Computer - Microsoft Edge" however I am still getting the maximum devices reached.

Can you please help resolve this, other people seem to have good results with clearing their devices and starting again?

Ryan

[Kain_W]

Apologies for the issues RyanPlomer94,

To further investigate this I've dropped you a PM.

You'll find the message within the purple envelope icon.

Regards,

[RyanPlomer94]

Hi Kain_W, Still looking for a fix, awaiting your reply on PM. I've now missed two weeks of European football because of this issue.

[Matthew_ML]

Hey RyanPlomer94, thank you for reaching out and I am sorry about the delay in getting this important issues fixed for you.

I am going to be taking this over as Kain is now on annual leave, I will send you a PM right away so we can get this resolved. Thanks