Managing Devices Sky Sports App

[stevecampbell]

When I try to replace a device for tv on the go - I constantly get a “sorry - we can’t register your device at the moment “ message. I’ve recently got a new iPhone and iPad but it won’t let me delete them.

Virgin Media - can you help please ?

[newapollo]

Hi @stevecampbell 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

For TVGO devices  use http://virgintvgo.virginmedia.com/en/settings/device-management.html 

Again make sure it's http and not https and either try an incognito window or different browser if it doesn't work.

[Sabrina_B · Accepted solution]

Hi @stevecampbell 👋.

Thanks for reaching out to us. Apologies you are having issues with your exchange of devices for our facilities. Like @newapollo has stated (thanks for the assist 👍) everything you need is right there:

For TVGO devices  use 👉 http://virgintvgo.virginmedia.com/en/settings/device-management.html 
For Sky Devices by logging into 👉 http://manage-virgintvgo.virginmedia.com/skydevices 

Please keep us updated on this.

Sabrina

[MarcusFJ]

I keep getting this message even though i am logged in 

Can you help please?

[Matthew_ML]

I am sorry we can't see the image please can you resend it?

Also have you gone over the limit on Sky GO? 

We can look at resetting them all for you if you wish. Cheers 

[nodrogd]

---

@MarcusFJ wrote:

I keep getting this message even though i am logged in 

Can you help please?

---

I don’t think there is anyone getting other than this message at the moment. Several of us VIPs have tried getting in & got the same. My understanding is that the matter is under investigation. As it is an interaction with a third party app, it’s probably not a quick job.

[Matthew_ML]

Thank you for posting this nodrogd,

I hope this helps. Cheers 

[MarcusFJ]

Thanks Matt.

Yes, i think we have hit the 5 device limit.  The catch is that i cannot access the Virgin Media page that allows me to manage devices (and remove old registered devices).  I have had SkyGo in the past but the subscription has lapsed.  I am using Sky Sports App and logging in now via the Virgin Media UK login.

Can you reset me?  Let me know what you need to sort that.

Many thanks

[Matthew_ML]

I can reset this for you but it would reset everything including TV GO.

I will send you a PM now to get your thoughts, please look out for my message in your inbox. Cheers 

[Matthew_ML]

No problem at all, glad we managed to get this resolved for you.

Please do feel free to reach out anytime you may need us again.

Enjoy the rest of your day. Cheers