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Madam Secretary Box Set Season 5 missing episodes on TV Go App

Hi, 

can anyone help with Madam Secretary Box Set Season 5 missing multiple episodes on TV Go App even though they're available on my Tivo box?

There's a message on the app saying I need to upgrade my subscription and to call Virgin Media. Yet on my Tivo box they're all available and 'included in my subscription'. 

Any ideas?

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Re: Madam Secretary Box Set Season 5 missing episodes on TV Go App

Thank you for your post Magatom and welcome to our community.

 

Could we please confirm which TV package you're subscribed to and which episodes specifically aren't available on your TVGo application?

 

Let us know and we'll investigate further for you.

 

Thank you, Emily.

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Re: Madam Secretary Box Set Season 5 missing episodes on TV Go App

Hi Emily,

we have the TV Fun package and the following episodes are not available on TVGo:

Madam Secretary Season 5 Sky Witness

Episodes 5, 6, 7, 9, 13, 17, 19, 20

Message on screen when attempting to view these episodes: 

If you'd like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package.

i have now watched these episodes from my Tivo box but it's not a great experience to skip episodes if I'm expecting to use a device, I've jumped all over the timeline.

many thanks for looking into this.

Tomasin

 

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Re: Madam Secretary Box Set Season 5 missing episodes on TV Go App

Hi Magatom,

Thank you for your reply and all the info it has been very helpful 🙂 I have tried to replicate the issue using my own TV go and I am getting the same issue, I have reported this to our team so we can try to resolve as soon as possible.

Thanks,

Zoie

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Re: Madam Secretary Box Set Season 5 missing episodes on TV Go App

Semi-related to the same query, but is there any chance of Series 4 being added to either BoxSets or TV-Go at any point? I've seen upto S3, and have S5&6 recorded, but I daren't start without seeing S4 first. Even on DVD it's rare to find S4 by itself for a sensible price...

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Re: Madam Secretary Box Set Season 5 missing episodes on TV Go App

It would be up to sky if the box set was added, your best bet is to make a wishlist for each episode of that season, it will be repeated at some point 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Mark as Helpful Answer if I've helped

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Re: Madam Secretary Box Set Season 5 missing episodes on TV Go App

Hi there, you might already know this... Seasons 1-4 are on Amazon Prime..

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