MacBook Air Mk2

[RonJ2]

I have purchased a new MacBook Air Mk2 and want to watch "my shows" on the MacBook but I have been unable to watch . I can get the virgin media app and "my shows" but for some reason when I highlight the show required I am unable to play but able to delete it 

[Steven_L]

Hey @RonJ2,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to watch your shows on your MacBook, are you having the same issues on any other devices?

Are you using the most up to date versions of the app and iOS?

Kind Regards,

Steven_L
 

[RonJ2]

yes I am

[Zach_R]

Hi @RonJ2,

Sorry, but can you clarify which of the questions my colleague asked your answer is in reference to?

To clarify, please confirm if you have the most up-to-date version of the app and iOS installed. Along with this, please confirm if any other devices are also experiencing the same problem.

Thanks,
 

[RonJ2]

In answer to your question I do have the up to date app and the latest IOS installed

many thanks

[RonJ2]

Sorry I forgot to say the my shows do work on my iPad

[Travis_M · Accepted solution]

Hi @RonJ2

Thanks for your reply

So just to clarify before investigating this further, the MacBook is the only device that this does not work on?

Regards

[RonJ2]

Yes

[RonJ2]

Any ideas I really would like to watch my shows on my new MacBook Air .

[Paulina_Z]

Hi @RonJ2,

Thank you for coming back to us. Are you seeing any error messages when you try to watch your shows on the TVGo App?

If so, are are you able to post a screenshot so we can see what you're seeing? Please ensure to cover any personal details. 

Thank you.