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Gulliver75
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Login to TV Go app failed

Hi,

My daughter tried to sign in to the TV Go app on her iPhone but is unable to, all she is getting is a message saying she needs to sign in with the primary account, which she is doing.

I have also tried to login on my iPhone but am receiving the same message. 

I can log in to virgin media online with these details and I haven’t upgraded or downgraded our package recently or moved house. I have also tried removing and reinstalling the app but this hasn’t worked.

I have read post on here from other customers with the same issue and the problem seems to drag on for ages. 

Can you help please?

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Nobby264
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Re: Login to TV Go app failed

I wont not hold your breath I posted the same issue 4 days ago but no one has even acknowledged the post.

Typical VM going around with there heads in the sand.

Still will not admit fault on service status page even though 100's complants.
Gulliver75
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Re: Login to TV Go app failed

Would anyone at Virgin Media like to reply to my query?

an acknowledgement that there is an issue and you are looking into it would be polite.....

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Corey_C
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Re: Login to TV Go app failed

Hi Gulliver75.

 

Thanks for your post and welcome to the Community Forums. Apologies for the delayed reply. Just to confirm, you daughter is not using her own email to log in but the primary email linked to the your VM account online? Can you also check if you are able to log into the TV GO website?  https://virgintvgo.virginmedia.com/en.html

 

Cheers,

Corey C

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Gulliver75
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Re: Login to TV Go app failed

Hi,

Thanks for replying.

My daughter tried to log in using the main account and not her sub account.

i have also tried using the main account on the app, and just now on the website with no luck.

 

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Emily_G
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Re: Login to TV Go app failed

Thank you for confirming the above information.

 

Since our last response we've raised an issue regarding this with the reference F008222462.

 

This has actually been rectified as well, but you can look at information regarding this with updates on the issue here if needed.

 

Thanks, Emily.

 

 

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