My daughter tried to sign in to the TV Go app on her iPhone but is unable to, all she is getting is a message saying she needs to sign in with the primary account, which she is doing.
I have also tried to login on my iPhone but am receiving the same message. I can log in to virgin media online with these details and I haven’t upgraded or downgraded our package recently or moved house. I have also tried removing and reinstalling the app but this hasn’t worked.
I have read post on here from other customers with the same issue and the problem seems to drag on for ages.
Thanks for your post and welcome to the Community Forums. Apologies for the delayed reply. Just to confirm, you daughter is not using her own email to log in but the primary email linked to the your VM account online? Can you also check if you are able to log into the TV GO website? https://virgintvgo.virginmedia.com/en.html