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Craigdonnelly86
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Login to TV Go App not working

Hi. I have tried logging in to the TV go App with my Virgin media username (email) and password, and I constantly get the message "oops that hasn't worked. Sorry. We can't sign you in right now, please try again in a few minutes" I've rang and spoke to 4 seperate people from Virgin media with no resolution. I have literally tried everything. I have a Google pixel 6 Pro and have installed and uninstalled the TV go app. One woman said there was a TV go 360 app but as far as I can see there is only one TV go app for Virgin and my login details should work. Please help. 

 

 

 

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Travis_M
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Re: Login to TV Go App not working

Hi @Craigdonnelly86

 

Thanks for posting on our community forum!

 

How are you getting on today? Are you still unable to access the app after trying today?

 

Regards

Travis_M
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Craigdonnelly86
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Re: Login to TV Go App not working

Hi. I have been trying for the last few months, called numerous people and literally tried everything but all I get is (see attachment)

Craig Screenshot_20211129-142540.png

 

 

 

 

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Craigdonnelly86
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Re: Login to TV Go App not working

Please see original post explaing my issue.

 

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Hayley_S
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Re: Login to TV Go App not working

Thank you for showing this @Craigdonnelly86.

 

I am sorry it is not working for you, have you tried on different devices?

 

Many thanks,

Hayley
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Craigdonnelly86
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Re: Login to TV Go App not working

Hi Hayley, I have tried on my wife's phone and my mother's phone and still no good. Just getting a message, oops that hasn't worked etc...(see original message). Are you able to look into this further please. I feel like I've tried everything and I am getting asked the same questions all the time (spoke to 4 people now for 45 mins each time). 

Craig

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Tom_F
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Re: Login to TV Go App not working

Thanks Craig, I'd like to take a closer look into it and see what we can do to help - please get back to me via PM (the purple envelope icon) and we'll take it from there.

 

Tom

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